Clear Communication with Your Movers: A Checklist for a Smooth Move

Hiring a professional moving company can save you a world of stress, but the key to a truly seamless experience is clear communication. Misunderstandings can lead to unexpected costs, delays, and frustration. This checklist will guide you on what to communicate to your movers before, during, and after your move.

Before Your Move

Clear communication starts from the very first interaction. Providing accurate information upfront ensures you get an accurate quote and helps the moving company prepare properly.

• Provide a Detailed Inventory: Be as specific as possible about what needs to be moved. Don't forget items in the attic, basement, or storage shed. The more accurate your inventory, the more accurate your quote will be.
• Discuss Access and Obstacles: Inform the movers about any potential challenges at both your old and new homes. This includes flights of stairs, narrow hallways, elevator access (and any booking requirements), long carries from the truck to the door, and difficult parking situations.
• Identify Special Items: Do you have a piano, a valuable antique, a piece of art, or an oversized piece of furniture? These items often require special equipment and handling, so it's crucial to discuss them in advance.
• Confirm Contact Information and Addresses: Double-check that the moving company has the correct addresses for both locations and the best phone number to reach you on moving day.
• Understand Insurance and Liability: Have a clear conversation about the moving company's liability coverage. Understand the difference between basic coverage and full-value protection, and decide what's right for you.
• Finalize the Schedule: Confirm the date and estimated arrival time of the moving crew. Discuss any timing constraints you might have.

On Moving Day

Your role on moving day is to be the on-site coordinator. Being present and available can prevent many potential issues.

• Do a Final Walk-Through: Before the crew starts loading, walk through your home with the foreman to point out exactly what is being moved and what is staying.
• Point Out Fragile Boxes: Even if your boxes are well-labeled, it's a good idea to verbally point out which ones contain fragile items that require extra care.
• Be Available for Questions: Stay on-site or be easily reachable by phone. The moving crew may have questions, and quick answers will keep the process moving smoothly.
• Provide Instructions at the New Home: As items are unloaded, be ready to direct the movers on where to place furniture and boxes. Labeling rooms at the new house can be a huge help.

After the Move

The job isn't done until the last box is in and the paperwork is signed. A few final communication steps are key.

• Check the Inventory List: As items are unloaded, check them off the inventory list (also known as a bill of lading). This is the best way to ensure everything has arrived.
• Inspect for Damages: Before the crew leaves, do a quick inspection of your major items and the walls and floors of your new home. If you see any damage, note it on the bill of lading before signing.
• Discuss Final Payment: Be clear on the total amount due and the accepted methods of payment. This is also the time to handle any tipping you'd like to do for the crew.
• Follow Up on Claims: If you do need to file a claim for a lost or damaged item, do so promptly. Your moving company will have a specific procedure to follow.

Conclusion

Clear, consistent, and proactive communication is the foundation of a successful move. By treating your movers as partners in the process and providing them with the information they need, you can avoid common pitfalls and ensure your belongings arrive safely at your new home. A little extra effort in communication goes a long way toward a stress-free moving day.

What's one thing you wish you had communicated better during a past move? Share your experience in the comments!